I’ve recently been having a discussion with some friends at the RSA Digital Engagement team about how to moderate a community. The main thrust of the discussions have been around cultivating or managing.

Cultivating a community
Cultivating a community should be about building knowledge and experience within the community, so it builds as a knowledge community. The word ‘manager’ creates the sense that as an organisation you  are building the community on your terms, not the advocated and enthusiasts. It should formulaic, rigid, and flexible. (more…)