More companies using twitter – but are they monitoring what’s said?


O2 have released the conclusions of a survey of 500 small businesses. 17% are using Twitter for a variety of reasons such as cost savings, recruitment and marketing

With over 1/4 using Twitter to stay in touch with other small businesses which helped boost their confidence.

But are companies monitoring what their employees are saying on Twitter?

I have seen some posts with people saying they have been to pitch to company X or working on a specific client – or even sending their email over Twitter!

Some information is sensitive and should not be shared in a public forum such as Twitter which is why I think companies should have a Twitter policy on what can and cannot be said on Twitter. that way it sets clear boundaries on what is acceptable and what behaviour is not.

I would envisage a company Twitter policy to contain information similar to email policy – but also including:

  • Not sharing email addresses -as these can be picked up by spammers
  • Not disclosing clients or information pertaining to projects

I am sure there are other things which should be added – anyone else got any good points?

2 thoughts on “More companies using twitter – but are they monitoring what’s said?

  1. I have been looking back over my tweets from the last few weeks and discoved i often talk about work in my tweets but just like facebook i am aware of the public so always mind what i say.

  2. Thanks for the comment. Glad to hear that someone else has thought about that – not many people do!

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